August 16, 2016 at 4:19PM

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Frame.io or Wipster.io? Or neither?

Hi all,

I'm getting pretty bored of dealing with clients sending bitty comments in several emails and not sticking to particular rounds of feedback etc. I mostly work on my own or with other freelancers but on edits it is usually just me. You probably all know that clients continuously send bits and bobs of feedback and your versions just get more and more confusing.

I'm wondering if either of these services are actually worth it for me and what experiences others have had. Definitely appealing to have comments pop right into premiere, can't argue with that. Anyone use either of them?

Cheers for any opinions

13 Comments

Never used it......

Up to now perhaps .... because it looks super cool.

Look at the Premiere integration:

https://vimeo.com/161523809

And by the way, that video is a super cool job, kudos to all who worked on this one!

August 17, 2016 at 1:43AM

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Cary Knoop
Member
2405

I've used both a whole lot. This is what it comes down to:

For team collaboration, frame.io. For nothing but client review, wipster. Here's why:

First, wipster doesn't require an account to leave feedback on the video. Frame.io kind of has a solution for this, but it is no where near as simple. Wipster nailed this feature out of the gate, and all clients I've had love it. To really have a good client review with frame, they have to sign up for an account.

But frame.io has a better notification system for longer conversations on a file, and they support more than video files, so you can share music files, stills, etc. Also, frame.io has a great feature where you can view a previous version of a file side-by-side in sync. This is great for color grading comparison or vfx versioning.

Both have a Premiere extension. Frame.io has a FCPX exporter.

August 17, 2016 at 8:43AM

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David S.
3142

I've also been battling with this a bit.
David, you mentioned a work around on frame io where clients don't need to log in . What does that involce?

October 14, 2016 at 4:50AM, Edited October 14, 4:50AM

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Wipster is ok. I used it and I was happy with it, until recently when they increased their pricing by 2000%. We signed up when they launched and paid $15/per user and no limits how many videos we can upload. They just announced their new pricing and the same now will be $250. Crazy. I've never seen any company do bait and switch like this. So with the new pricing, I say NOT worth it. There are way too many much cheaper alternatives. If you have Vimeo Pro they just added video review and it's included. Also, we just started to use screenlight.tv and we are very happy with it! The worst part was that when Wipster increased their pricing we emailed them twice expressing how upset we were they never bothered to get back. So I would never recommend them.

February 17, 2017 at 6:52PM

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Also worth checking out https://vidhub.co - they just launched a new version and finally have direct uploads, but they've always had sharing links so clients don't need to log in.

April 27, 2017 at 10:58AM, Edited April 27, 10:58AM

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Great thanks David. I think Wipster is what I am after for the moment. I did get a reply from someone at Frame.io saying that they are working on comments and feedback without logging in, but it's not active yet.

For the short term, looks like Wipster will do what I need and not Frame.io as I can't imagine anyone wanting to sign up when they can send me a ridiculously cryptic email instead, which they love to do.

August 17, 2016 at 11:29AM

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Liam Martin
DP, editor, part time director
708

That's great insight from frame.io. Thanks for sharing.

I hope your clients love it. It completely improved my work life when it came to freelance client review—stuff simply got done faster. Easily worth the monthly cost, in my opinion.

August 17, 2016 at 2:30PM

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David S.
3142

Having a dilemma now since I have to pay for Wipster anyway to get the premiere panel, which was kind of the point. But I've tried the Frame.io panel and as you say, it's a lot more comprehensive. I may hold off for a short while and see if Frame.io sort their stuff out for collaborators to not sign in, as it does look quite a lot better.

August 18, 2016 at 7:20AM

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Liam Martin
DP, editor, part time director
708

nvbnvbn

February 23, 2017 at 11:53AM

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Sorry, just ignore that comment, I've hit the wrong keys and can't delete it now :/

February 23, 2017 at 12:09PM

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Wipster just jacked up the price of their system from USD15 to USD25 a month and added a bunch of collaboration features neither I nor my clients use so it's great to see Frame as an option and its price hasn't budged from USD15 a month.

February 13, 2017 at 6:40AM

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I agree with you, Anna. Yes, they increased their pricing from $15 to $25, but they also limit now to only 5 videos a month. Ridiculous. It's a big F... you to their existing customers. Usually, most companies keep the same pricing to their existing customers and new customers pay new prices. Not cool. Do not use them. Try screenlight.tv we just found them as an alternative and it's great!

February 17, 2017 at 6:58PM

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Hi Liam, great question! Since I am co-founder of filestage.io I thought I share our software as an alternative to wipster and frame.io. I don't want to tell what solution is best, since I think it depends on your use case.

Anyways, with Filestage you can share, review and approve videos, images, audio files and pdf documents with clients and co-workers. Feel free to check it out and send me your honest feedback.

Cheers
Nik

February 23, 2017 at 12:03PM

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Niklas
CEO, Co-Founder
18

As a creative director I used to work a lot with tools like frame.io, wipster & filestage. The past 6 month I worked with wipster and filestage more frequently, so I'll share my experience with those tools. I like the fact that clients don't need to sign up to give feedback eather with Filestage or Wipster. That's what my clients love, too. When it comes to UX, imo Filestage is ahead. The simplified design made it easy for me and my clients. No training period needed! What Wipster makes preferable is their integrations with vimeo. To be honest, I didn't used it that much just bc vimeo is not my favorite channel, but I know that this could be important for many clients. Cheers!

March 14, 2017 at 7:20AM, Edited March 14, 7:20AM

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Bryan Welltoe
Creative Director
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