September 14, 2014 at 10:45AM

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Does anyone know how to get a real answer from Blackmagic customer service?

I ordered the Blackmagic Pocket Camera during the summer sale, and big surprise, it has not yet shipped and Blackmagic customer service can't give me any information. In one email, the rep even said to me "I have no way of knowing or trying to find out, you'll just have to sit tight". Has anyone ever received a real answer on shipping from this company, and if so, how?

4 Comments

Who did you order from? I would contact them to see when the next shipment is expected.

September 15, 2014 at 11:52AM

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Chase Axton
Cinematographer
1096

Thanks Chase. Ordered from B&H, they told me to ask Blackmagic. I'll probably ask them again and then Blackmagic again. Cheers!

September 15, 2014 at 12:32PM, Edited September 15, 12:32PM

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Matt Simon
Director, Director of Photography, Editor
175

If you purchased the BMPCC from B&H, they are responsible for delivering the camera not Blackmagic. B&H are the ones who should be inquiring for you.

September 26, 2014 at 2:37AM

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Enrique Olivieri
Film Maker/Writer/Actor
197

I ordered my BMPCC on 7/25 and received on 9/18 from B&H just to give you a timeframe...

October 9, 2014 at 3:09PM

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