January 25, 2017 at 3:42PM, Edited January 25, 3:44PM
Dealers won't recommend Black Magic because of service?
Twice I've gotten pretty excited to buy Black Magic Gear, first the Ursa Mini, and then later the Video Assist. Talking to pro video reps at Samy's and B & H. They both said basically customer service at Black Magic was so bad they couldn't recommend their products. If it worked perfect out of the box you were good to go. If you had a problem good luck finding help from Black Magic. I was pretty pumped then dumped. Is this because Black Magic has a bad profit margin for dealers (the cynical ex salesman view...) or is their service really that bad? Love to hear your experience with their service and product reliability, build quality?