August 19, 2020 at 2:44PM

35

Moza Air 2

I got this Moza Air 2 about a year ago and have treated it well. I keep the firmware updated so there aren't any issues between the camera (Canon 5D Mark IV) and the gimbal. I have kept the batteries charged and always remove them from the gimbal when I am not using it. About a week ago now I went to charge the batteries and only two out of the four batteries were recognized by the charger as indicated by the lights. I left them in for a while and nothing seemed to change with the charger. I went online and found I am not the only one that has had this problem and was wondering if anyone on NoFilmSchool has this issue with their Moza Air 2?

I contacted Moza with information on my issue and they said the batteries are only warrantied for six months for the Moza Air 2 so they will not replace them for free. They suggested I order replacement batteries from them instead. The same batteries that lasted me a year even with proper care but I have read that you need to charge them one at a time, which Moza does not say anywhere.

I have since taken to plugging in my two "dead" batteries, one at a time, to see if they will revive themselves. So far, one of them registered after sitting by itself charging overnight and the second one is currently registered red and I am waiting for green and will update this post/reply to this post with an update.

But has anyone else with a Moza Air 2 gimbal experienced this issue and what remedies do you have?

6 Comments

So, it's been a little over a week now and I have an update.

First off, the two dead batteries are still, in my opinion, dead batteries. I wrote how one of them took a charge after being recognized by the charger and sitting charging by itself all night but as the days passed that same battery did not hold it's charge as my two "good ones" do. I kept placing it back on the charger once a day just to check it's level and it went red everyday I did so whereas my two "good batteries" were green every time I did that. (The bad batteries are labeled)

The second battery I consider dead was eventually recognized by the charger but it never turned green, just stayed red for two days straight. When I took the battery off and tried powering on my Moza Air 2 nothing happened. I returned all of the batteries to the charger (having the two bad ones labeled of course) I realized that this battery isn't taking a charge at all even though the charger recognized it eventually.

I have ordered two sets of the newer style batteries (from 2500 mAh to 2600 mAh) that do not have the red tops on them anymore and are apparently made by LG. They are still model 18650 and 3.7v as far as I know because I am still waiting on them to arrive in the mail. If you have the same issue as I have do not order batteries with the red tops on them, those are the original batteries that ship with the gimbal and will fail on you after a year. Partly my opinion but reviews on Adorama, B&H and videos on YouTube seem to support my opinion. I ordered my replacements directly from Moza. I guess when they arrive and I get them charged, one at a time, I will provide another update.

I keep coming back to check responses here but so far no one else on No Film School has a Moza Air 2 with this problem apparently. I hope this update was helpful to those who read it though. Let me know if you have had this same experience with a Moza or other gimbal maker and if you have any questions feel free to ask.

August 28, 2020 at 8:40AM

9
Reply
Nick Straub
Videographer
889

Just bought a used one and two batteries were dead on arrival. Highly disappointing eBay purchase.

October 17, 2020 at 1:12AM

0
Reply

I would say to plug the two dead ones in, one at a time(best practice for charging these batteries), and see if they eventually take a charge but I have performed this same test with the two of mine (one dead and one leaking its charge), and even when I could get the leaking charge battery to take a charge it depletes rapidly afterwards rendering it as useless as the dead one that the charger won't read. I posted an update below your comment as to my experience having to order new batteries and what to expect.

The gimbal itself is great, has an impressive payload and is easy enough to balance before shoots. Gimbal batteries seem to be the only downside to the Moza Air 2 and other gimbal brands for that matter.

October 21, 2020 at 10:40AM

0
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Nick Straub
Videographer
889

It's been a long time but I have an update.

In short, I said this above: "I have ordered two sets of the newer style batteries (from 2500 mAh to 2600 mAh) that do not have the red tops on them anymore and are apparently made by LG. They are still model 18650 and 3.7v as far as I know because I am still waiting on them to arrive in the mail. If you have the same issue as I have do not order batteries with the red tops on them, those are the original batteries that ship with the gimbal and will fail on you after a year. Partly my opinion but reviews on Adorama, B&H and videos on YouTube seem to support my opinion. I ordered my replacements directly from Moza. I guess when they arrive and I get them charged, one at a time, I will provide another update."

So, I did get the batteries I ordered directly from Moza and they were not the LG 2600mAh batteries shown on other websites like B&H (https://www.bhphotovideo.com/c/product/1446560-REG/moza_mcg7_li_ion_batt...).

On Mozas own website (https://store.gudsen.com/collections/moza-air-2-accessories/products/186...) they show four batteries and no information about them yet this is what Moza Customer Service said I needed to order. So I did and after I got them they looked more like this set (originals that come with the gimbal) from Adorama (https://www.adorama.com/momcg7.html).

They also were shipped loose in a mailing envelope. Nothing keeping them from banging around during shipping or possibly catching fire if they all lined up the wrong way. Needless to say, with the false representation of the batteries on Mozas site and how they were shipped, I wasn't very happy. But I needed them for a wedding I was shooting so I pressed on anyway.

I labeled the batteries, using gaffers tape and a sharpie, in two different sets of four. I charged each battery one at a time using the appropriate power supply and the Moza brand battery charger. I tested both sets in the gimbal before just taking it to the wedding and both sets worked and read full capacity on the Moza Air 2 screen. After shooting I pulled the batteries out of the Air 2 and am storing them in the case next to the gimbal itself as I have read leaving them in the gimbal will drain them. I have never stored them in the gimbal for more than a day or two. I have since shot a back-to-back elopement and wedding with the new batteries and so far they are working as they should even though they are not the same ones Moza has pictured on their website.

So I am happy with the replacements as far as performance but it seems Moza still has a few kinks to work out between their customer service department and what is depicted online. Some more information on the battery page would be helpful, a correct image of the item you are purchasing takes away the shock of seeing something different when it arrives at your door and better packaging for shipping would prevent the batteries from possibly being damaged during shipping since they already seem to be very finicky in the first place.

The new batteries with red tops I ordered do have a newer date code on them but with the problems many users have had with these batteries I see why B&H is selling Moza branded LG batteries. Both B&H and Adorama have their batteries on backorder currently which is why I went to Moza in the end for my purchase.

October 21, 2020 at 10:34AM

12
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Nick Straub
Videographer
889

I just ordered some new batteries for my Air 2 that arrived the other day. I threw them on the charger and 7 hours later, the lights are still red. I don't think my first set took this long to charge but I'm not sure. How long did your batteries take to charge?

October 23, 2020 at 9:22AM

0
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avatar
Dantly Wyatt
Writer, Director, Content Creator.
998

It probably took a full day for each set of batteries I bought.

Try charging them one at a time though. If you look closely at the Moza battery charger you'll see that on each end, not in the middle, there is a 1.0A label on those two charging ports. Still, charge one at a time, but using the end (1.0A) port. It doesn't matter if you use the far left one or the far right one as long as you're only charging one battery at a time.

Try that out and let me know what happens. Moza warranties the batteries for 6 months so if they don't charge after this technique then I would contact them about getting your batteries replaced.

October 23, 2020 at 12:47PM

4
Reply
Nick Straub
Videographer
889

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