Hi Michael, in these years we shipped thousands of Relios and a just a few of them had the USB detachment issue you are mentioning.
If you remember the first economic camera from a very famous brand, this exact issue happened to them.
When new technology and new brands approach the market, what really matters is the company standing up to these initial issues.
We replaced every unit with defective USB when people contacted us and claimed their warranty.
Most of the times by even covering both forward and return shipping.
Of every unit we replaced, no one EVER reported further issues.
We just checked and never received any notification from you, any request for repair, any communication indicating a malfunction.
If you actually used them and they broke after 3 months, why didn't you tell us?
The actual warraty coverage of two years wuold’ve 100% applied.
Relio² is being used by three Universities in Italy to perform photographic and scientific work, and they chose Relio for its extreme reliability and light quality, and for our scientific knowledge in light engineering and color theory.
Most notable work with these Universities? Lighting original Leonardo da Vinci drawings for gigapixel, 3-dimensional photography. https://www.leonardocinquecento.it/event/leonardo-e-il-battiloro
Now, let me address your comments, one by one.
1) EXPENSIVENESS: We manufacture in Italy, we assemble in Italy, we engineer in Italy, we live in Italy. Chinese products where engineering, assembling and manufacturing are made by huge factories with thousands of employees cannot be compared to Relio, which is a company run by a few guys that do every step in the production process.
The original 2014 Relio was our first product and was the first – EVER – micro lighting device with a focus on Color Rendering on the market. The cheap alternatives you now see on the market have all – EACH OF THEM – been inspired by Relio itself.
The hours of engineering, thought, prototyping, market positioning and placement we did was not at zero cost, especially when ACTUALLY done in a Western Country.
2) NOT USABLE: Yes, it was a version one. A V1. Very minimalistic and did just one thing: great light.
If you had a look at the 2018 Relio² (www.relio.it/2) and at these new 2020 Editions (kck.st/38jJ3sG) – and I suppose you didn't – you can see that we introduced a blazing-fast Bluetooth connection, new connectors, ruggedized USB ports, magnetic quick-swap lenses and accessories, upgradeable LED modules, open-source accessories, and a whopping leap forward in CRI offering. This is (a lot more than) what you would expect from a V2, not a V1 manufactured from a newborn company not subsidized by multinational corps.
3) DEFECTIVENESS: We stand up to our products. And these new Relio² are marvellous devices that blast-away EVERY competitor in terms of manufacturing quality, power and level of electronics engineering. Want a replacement with Relio² modules? Contact us and we’ll make you happy. This is well-and-beyond what a startup would do, but we are happy to maintain a positive approach.
4) BETTER ALTERNATIVES: No. There aren't. The alternatives are all flood lights. Relio² modules are highly collimated lights, capable of emitting beams as tight at 10º or as large as 90º. They have extreme luminance (2200+ lux @ 1m/3ft) and a duty cycle of 100% @ full power, without overheating or any power throttling. They are flicker-free up to 10kfps and continuously upgradeable with open-source components. They are DMX-ready. They are Arduino-ready. The Bluetooth is open-source. The accessories are open-source.
This is the whole picture, and should help you re-evaluate Relio² market positioning, which is NOT “Prosumer-grade Action Camera Lighting Equipment”.
TL;DR : You never told us anything about the defectiveness otherwise you would have gotten free replacements in no-time. Relio was a great device and minor issue can happen in newborn companies and products. It's the level of assistance that matters. The new Relio² kits are a marvel. Relio² rocks FTW! ;-)
Hi Paul, we are listening.
Your opinion and tips will be valued.
Yep. It depends on the perspective ;)
Hi Theuer, @see the extensive reply above, if you have any other question feel free to ask :)
Hi Paul, thank you for your suggestion on the video, we are shooting a better one.
- White LEDs are quite a delicate matter. They are blue diodes covered with patented phosphorus that convert part of that blue light into green, red and yellow one. The mixture gives out white light. Yes, indeed, there are a lot of minor producers with claimed 90+ CRI in every CCT possible, but we chose to stick with two of the most respected LED producers in the world, and they *certify* their minimum CRI with absolute seriousness. They offer 90+ CRI LEDs in selected bins, and the ones closest to the planckian locus (= closer to natural black-body light emission) fall into 3000K, 3500K and 4500K CCTs.
- No, they are not. Dimming leds is complicated: you can decrease their current, or make them blink so fast at full brightness they seem to dim (it’s called PWM). Also, dimming produces emitted color drift, because phosphorus response is not linear, and CRI wouldn’t be constant across the whole range. Moreover, dimming by PWM may pose issues when filming at high-fps, producing beatings / stripes you surely may have encountered when filming with neon lights. Given that, the best way to dim Relio is by placing a shading mask in front of it (with the included PMMA holder).
- No battery, it would last 10 minutes and degrade in 1 month because of heat. Relio has a MTBF of 50000 hours, no device with internal battery could have that durability estimation.
- Because we spent countless hours matching and calibrating TIR lenses, the beam is perfect, no spills and coronas on the side, it has high-efficiency, high-frequency step-down electronics and because Relio won’t fall apart in the first 10 minutes of use.
If you have any other question, feel free to ask :)