don’t buy stuff from Cinemartin. That’s my big Advise for everyone thinking about it.
I write this because I made the worst experiences with this company you cloud ever imaging.
• the payment process is horrible and not transparent and it goes on in several steps, taking several days, it definitely will get more expensive than you think, because of exaggerated high shipping costs and taxes
• because of a problem on their website, regarding the payment process, Cinemartin still owes me about 1000$. This fault happens 3 month ago and there is no sign that I’ll get it back.
• Actually I never finished the payment process and never got a confirmation and they booked 11 times the shipping costs. That’s illegal, because I never reached the final site to confirm the payment. When I filed out the paymentform the site broke down and freezes. I never pushed the button “buy”.
• The customer service is the rudest I ever experienced. They’ll tell you, that you are an idiot and made the mistake, that you should stop wasting their time with writing emails, they say you have to wait two month to get the money back. Like I said, now it passed more than 3 month and nothing happens
• Not only the refund process is slow, even though the shipping takes two month
• If you think they are an exclusive sellers for some products start looking on other brands. I found the same products with a different brand on it. I cloud make a list where you can get them.
One thing that makes me angry is, that on many Websites Cinemartin products earn good promotion and I’m wondering why they support such swindlers. Websites whose goal is to inform their readers should get in distance to Cinemartin and not recommend it. I read those articles and now I feel cheated and betrayed and my wallet is 1000$ lighter. For nothing.
I will write about my case on many more websites until I get my money back. Actually I’m going to create a Website (www.dont-buy-cinemartin.com) where customers can write down their experiences and leave comments.