He had some good pointers but his body contact and shoulder thing was way off base. I work with med students, I help them learn how to perform exams that require some physical contact. Anything beyond what's needed to do the job is a no-no. No shoulder touching, no finger tracing, just use your words.
But yes *Eye Contact* is super important guys! Seriously, don't look at someone's chest just because you're talking about placing a mic there. I say it to every student again and again.