It's a relatively small market. Logitech sells hundreds of thousands of their trackball mice. Maybe millions. Tangent sells thousands. The cost for R&D and small manufacturing runs needs to be recouped somewhere.
I have the full Tangent Element set. Love them. Well worth the price. The full Resolve, Baselight and other panels are also worth their price (at $30k+) depending on the level of work you do.
Every time I buy a small piece of grip equipment for nearly $100 that required only a small amount of machining I shake my head. But I'm paying for something created for a specific purpose/job that does it better than anything else.
Logitech will sell hundreds of thousands of trackball mice. Tangent will maybe sell thousands.
Small market tax. Or industry tax.
Of course I was never directly told "eff off" or "I don't give a shit." The response I got and support I received conveyed those words.
It's been a while since I've picked one up, but it's obvious the camera still has firmware problems and this 501/502 issue is an example of that. Far more issues with this camera than any other I have (or any colleague has) used. If you're going to sell a product I expect it to work properly regardless of how difficult it is to make that happen. And maybe if the record tally is on, make the camera actually roll? I believe reporting that issue and requesting support on it would warrant an apology and a sincere effort to resolve it. Definitely not too much to ask.
I made my opinion on my experience clear. I have nothing to take back. I'm glad all your interactions with the company were great.
I don't know much but it sounds like SmallHD is using a new HDMI standard that the D16's were not able to handle.
If I can plug my 5D, BlackMagic Pocket Cam, GoPro, or any other camera for that matter into my 502 without problems, then I blame the guys at Digi Bolex.
Honestly the wording is what got me. To find a way to blame SmallHD for this problem rather than owning up to it themselves is fairly ridiculous.
SmallHD doesn't have the best track record of build quality, but their service is near perfect. I've dealt with them and many other Vitec subsidiaries and have had nothing but stellar experiences.
EDIT: Just noticed that photo you posted. Sounds like your experience with them was great. Mine was not. And it was not my camera so I have nothing to return.
Our primary camera was an Alexa XT. The D16 was just running around getting some additional stuff.
Regardless of the budget, if a camera is telling me it's rolling, I expect it to actually roll.
More than anything the director, DP and I were disappointed with the big fuck you we got from the company. The footage lost is whatever. We got what we actually needed on the Alexa.
They're blaming SmallHD for this problem? Give me a fucking break.
I've used the D16 multiple times and it never works properly. Once on an extremely high budget sports commercial. One of our director's ran around with it all day shooting some 'b-roll' and guess what? It didn't record a single clip! This was ages before the 501/502. Record flag and everything (I tested it myself). I called the owner (CEO, whatever, the top guy) on his cell phone and his response was essentially "I don't give a shit."
Great company and product.