September 24, 2019

AVID Is Mysteriously Crashing Mac Pros All Over Hollywood

A nasty virus could cause your Trash Can Mac Pro running AVID to Crash
Hollywood Studios are dealing with an unknown issue that is causing TrashCan Mac Pros to experience a "slow crash" that won't reboot.

The TrashCan Mac Pro. We all know there's a reason why it's called that. Not only because it looks like an office trash can but also because of a long, ugly road of issues that have prompted several class-action lawsuits over the Mac Pro's performance. But as users await the newly announced Cheesegrater vs. 2.0 Mac Pro, an ugly issue has arisen with Avid Media Composer on the Mac Pro, which, according to AppleInsider, is causing the TrashCan to slowly crash and then refuse to boot back up.

What's going on?

The issue started creeping up last night in Los Angeles in Hollywood post houses, with users of the 2013 Mac Pro running macOS 10.13x (High Sierra) and Media Composer experiencing the crash. When trying the reboot, the Mac Pro would refuse to come back. Apple doesn't really know what is happening yet, though Variety is reporting that most of the problem stems from users running an older version of macOS. But one Avid Editor says that there's corruption going on a key UNIX root-level folder called the "iLok app/folder," and if users shut down their machines, they may not come back up.

From what I can gather, the issue just suddenly occurred, and that only happens in one or two situations:

  1. There's a malware attack that is affecting your computer.
  2. An update has caused more problems than it was designed to solve.

The latest news seems to indicate that it could be a virus, and it's attacking the root level folder system by changing the user to a standard user and then refusing to boot up after it has been shut down due to an "ilok licensing" issue. MarcusPun, on Twitter, says that if users boot up using a USB thumb drive with macOS 10.12 on it, and then reinstalling, it seems to bypass the issue and boot back up.

But it doesn't fix the issue completely. 

Apple and Avid are quietly working on a solution since there has been no official word just yet on what to do.

So, the conventional wisdom seems to be that users running macOS 12.13x (High Sierra) would be well advised to disconnect their Mac Pros from the internet, back up their data, and do NOT shut your TrashCan Mac Pro down until Apple or Avid releases a fix. 

You can also try the thumb drive workaround if you're bold enough.      

Your Comment

3 Comments

Lucky most of us didn't buy them..... there would be way more anger if this affected the old cheese grater too.

September 24, 2019 at 5:28PM

0
Reply

That's just what apple users deserve for getting a pc that is the most conceivably difficult for the owner to troubleshoot themselves.

September 24, 2019 at 9:03PM

4
Reply

Not a virus, and not really an Avid issue either. A bad Google software update is writing over critical parts of the system, and here's the fix:

https://9to5google.com/2019/09/24/avid-mac-crashing-google/?fbclid=IwAR0...

This problem showed up on Avid systems first, because Media Composer apparently requires users to disable SIP (System Integrity Protection) to install custom graphics drivers, and the update doesn't cause problems on Macs where SIP is active (it's on by default).

September 24, 2019 at 10:54PM, Edited September 24, 10:55PM

2
Reply