While not a major issue for most Canon owners or shooters, to the credit of the company, Canon has issued several statements regarding a service note for a few specific models of the EOS R50. Only affecting specific black editions of the Canon EOS R50, a few models might have an issue where the mode dial can become stiff and difficult to turn.
In a few instances, the dial might even break if attempted to turn too hard.
To address this issue, Canon has issued a service note that offers free repair service for the affected EOS R50 cameras that is set to be available until July 31st, 2028. Here’s how you can find out more.
Canon EOS R50 Service Note
Served as a note on Canon’s US, Australia, and Asia websites, the notice of free repair service for the “EOS R50 (Black”) reads as follows:
Thank you for using Canon products. Concerning the Mirrorless Camera EOS R50 (black model only), the following potential issue has been confirmed. Details and our customer support measures are described below.
We would like to offer our sincere apologies to users who may have been inconvenienced by this issue. We take our quality management seriously and strive to make sure our customers can use our products with confidence.
The note goes on to outline that issue, which only affects a “small number of units” in which the “mode dial may become stiff and difficult to operate.” Canon further advises that the issue may only have to do with ones “whose first two digits are between “19” and “23” are within the scope of the affected units.”
How to Resolve
Canon EOS R50 Service NoteCredit: Canon
The steps to resolve are quite simple. According to the same service notes, Canon promises to inspect and repair the affected units free of charge.
However, it is worth noting that Canon indicates that any inspection and repair services other than for the specific issue described above will be subject to applicable service fees, unless otherwise covered under warranty.
The period for accepting free repairs goes from now until July 31st, 2028. And, if you haven’t already done so, make sure to register your EOS R50. By registering, Canon will be able to notify users via email about future announcements.
If you have more questions, you can get more support by registering your camera in your Canon Account here.
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